Shipping policy

Delivery Options

  • Digital gift vouchers – Sent via email within 24 hours of purchase.

  • Physical gift vouchers – Posted via Royal Mail within 3–5 working days of purchase.

Postage Costs

  • Standard postage is included in the price of your gift voucher.

  • Express delivery can be arranged at an additional cost – please contact us before purchasing.

Delivery Address

  • Physical gift vouchers will be posted to the address provided at checkout. Please ensure your details are correct when ordering.

  • We cannot be held responsible for delays caused by incorrect address details.

Lost or Delayed Post

  • If your physical voucher does not arrive within 7 working days, please get in touch and we’ll be happy to help.

  • Replacement vouchers can only be issued if the original has not been redeemed.

Validity

  • All gift vouchers are valid for 12 months from the date of purchase, regardless of delivery method.